The CIS Privacy Policy

CIS Group of Companies Privacy Policy

The CIS Group of Companies and its affiliates (“CIS Group”, “we”, “our” or “us”) respect the privacy of the users (“User(s)” or “you”)of our Site and Services and its Users’ Website End-Users and are committed to protecting the personal information that the Users and/or their Website End-Users share with us. We believe that you have a right to know our practices regarding the information we may collect and use when you visit and/or use our Site and/or Services. This Privacy Policy provides information regarding CIS Group of Companies privacy practices, including details with respect to the information that may be collected about Website End-Users during their interaction with our website, on which the Widget is embedded. Capitalized terms which are not defined herein, shall have the meaning ascribed to them in our Terms of Service at CIS Group of Companies (“TOS”), into which this Privacy Policy is incorporated by reference.

Your Consent (PLEASE READ CAREFULLY):

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE AND/OR SERVICES, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (THE “PRIVACY POLICY”), INCLUDING THE COLLECTION AND PROCESSING OF YOUR AND YOUR WEBSITE END-USERS’ PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE SITE AND/OR SERVICES.

FOR AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR AND/OR YOUR WEBSITE END-USERS’ PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE US WITH YOUR AND/OR YOUR WEBSITE END-USERS’ PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO US.

What information we may collect on our Users and their Website End-Users?

We may collect two types of data and information from our Users and/or their Website End-Users:

Non-identifiable and anonymous information (“Non-personal Information”):

We are not aware of the identity of the User and/or Website End-User from whom we have collected the Non-personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User and/or Website End-User, and which is available to us while a User is entering into and/or using the Site and/or Services and/or while your Website End-Users use the Widget via our website. Non-personal Information which is being gathered consists of technical information, behavioral information and aggregated information, and may contain, among other things, the activity of the User on the Site and/or Services, the activity of your Website End-User on our website, type of operating system, User’s ‘click-stream’ or searches on the Site and/or Services and Website End-User’s ‘click stream’ or searches on our website, type and version of browser, keyboard language, screen resolution, etc.

Personally identifiable information (“Personal Information”):

This information may identify an individual or may be of a private and/or sensitive nature. Personal Information which is being gathered consists of any personal details provided consciously and voluntarily by the User and/or your Website End-User.

Users of the Site and/or Services automatically provide their IP address (or Mac Address, if applicable) mainly for enhancing the User’s experience and for geo-location and security purposes as further detailed below. Please note that we do not gather IP addresses of your Website End-Users or their contact information from your website.

Personal Information is collected from the details the User provides when opening an Account and signing up to the Services, which may consist of the User’s full name, email address, mobile phone number and password.

Personal Information is collected from the details your Website End-Users may provide us when sending us feedback through the “Send Feedback” property via the Widget, which may consist of the Website End-User’s full name, email address, country, mobile phone number and any text the Website End-User wishes to insert into the “explain your problem” box.

The Personal Information is collected from the details the Users provide in the Contact Us, Getting Started or Press Inquiry Forms on the Site (the “Contact Forms”), which include, inter alia, the User’s full name, company/organization name, his/her email address and telephone number. The User can optionally provide via the Contact Forms any text he/she wishes to insert into the “message box.” Once your contact details are received by us, our representative will contact you for further communication. Our representative may collect additional Personal Information from you.

For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists. We do not collect any Personal Information from you or related to you, inter alia, through your active acceptance to the TOS and the Privacy Policy.

How Do We Collect Information on Our Users?

There are a few methods that we use:

We collect information through your entry and use of the Site and/or Services and your Website End-Users’ use of your website. In other words, when you are using the Site and/or Services and when your Website End-Users use your website, we are aware of it and may gather, collect and store the information relating to such usage.

We collect information which you and/or your Website End-Users decide to provide us voluntarily. For example, we collect Personal Information when you contact us through the Contact Forms or when your Website End-Users contact us through the “Send Feedback” property via the Widget on your website.

What are the Purposes of the Collection of Information?

Users' Non-personal Information is collected in order to:

Use it for statistical and research purposes and for customization and improvement of our Site and Services as well as enhance the User’s experience while using the Site and/or Services. 

Users’ Personal Information is collected in order to:

Verify the User’s identity when he/she signs in to the Services
Enable the operation of a Service
Allow us to contact Users with proposals and tailored information regarding our products, events, offers, services, features, enhancements, special offers, upgrade opportunities, and events of interest etc. (including by way of newsletter)
Keep the Services and/or Site safe and secured and for prevention of fraud and crime
Comply with our legal obligations and in order to be able to protect our rights and legitimate interests, including in order to improve the Services
Enable payment through our third-party Online Payment Processors. Please note that we do not collect and store credit card or other financial information
Provide Users and their Website End-Users with responses to their Feedback
Respond to your inquiries
Be able to contact Users for the purpose of providing them with technical assistance and in order to provide them the Services
Determine general geolocation information (i.e., country) from which the User’s computer is connected to the Internet in order for us to know the general location of our Site’s Users as well as in order to safeguard our Site and Services

Sharing Information with Third Parties:

CIS Group of Companies will not share any Personal Information it collects with any third party, other than in the following circumstances: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy and/or the TOS, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to claims that contact information (e.g. name, email address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (e) to protect the rights, property, or personal safety of CIS Group of Companies, its Users or the general public; (f) by virtue of undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of CIS Group of Companies, so long as such acquirer maintains the same privacy terms hereunder; or (g) pursuant to your explicit approval prior to the disclosure.

Note, that we collect, hold and/or manage Personal Information through CIS Group of Companies authorized third-party vendors of certain products or services (such as hosting cloud services) (including, as applicable, their affiliates) solely and limited to providing us with such requested services, and not for any other purposes. Such vendors may be located in a country that does not have the same data protection laws as your jurisdiction.

In any event, if for any reason you (or any person) wish to delete or modify Personal Information, please send us an email with adequate detail of your request to privacy@cisgroup.net and we will make reasonable efforts to modify or delete any such Personal Information pursuant to any applicable privacy laws. Note that unless otherwise explicitly specified herein and/or unless you instruct us otherwise, we may retain your Personal Information for as long as reasonably required for the purposes of which such Personal Information was collected, all as permitted under any applicable privacy laws.

Aggregated and/or anonymous information derived from your use of the Site may remain on our servers indefinitely.

Please note that the laws of your local jurisdiction may provide you with certain privacy-related rights, such as a right of access, right of rectification, right to erasure, right to restrict processing, right of data portability and right to object to processing of Personal Information. If you wish to exercise such rights and find that you are unable to do so via the Site, please send us an email with adequate detail of your request to privacy@cisgroup.net.

The Site and Services are intended for Users over the age of eighteen (18). Therefore, CIS Group of Companies does not intend and does not knowingly collect Personal Information from children under this age. We reserve the right to request proof of age at any stage so that we can verify that minors under this age are not using the Site and Services.

Security:

We take reasonable measures to maintain the security and integrity of our Site and Services and prevent unauthorized access to it or use thereof through generally accepted industry standard technologies and internal procedures. The Personal Information is hosted on internal and external servers, which provide advanced strict security standards (both physical and logical). Please note, however, that there are inherent risks in transmission of information over the Internet or other methods of electronic storage and we cannot guarantee that unauthorized access or use will never occur. CIS GROUP of COMPANIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR UNAUTHORIZED ACCESS, HACKING, OR OTHER SECURITY INTRUSIONS OR FAILURE TO STORE OR THE THEFT, DELETION, CORRUPTION, DESTRUCTION, DAMAGE, OR LOSS OF ANY DATA OR INFORMATION.

While using the Site and Services we may be using third party service providers, who may collect, store and/or process the information detailed herein. CIS Group of Companies uses commercially reasonable efforts to engage with third parties that post a privacy policy governing their collection, processing and use of non-personal and personal information. Such software may include, without limitation, HubSpot, where its Privacy Policy can be found at https://legal.hubspot.com/privacy-policy, Google Analytics, where its Privacy Policy can be found at https://policies.google.com/privacy?hl=en-US and Salesforce, where its Privacy Policy can be found at https://www.salesforce.com/company/privacy/. Please read such third-party service providers’ terms of use and privacy policies to understand their privacy practices.

Cookies and Other Tracking Technologies:

When you access or use the Site and/or Services, we and/or our third party service providers may use industry-wide technologies such as “cookies” or other similar technologies which store certain information on your computer or device (“Cookies”), which will allow us to enable automatic activation of certain features and make your experience much more convenient and effortless. We or our authorized third-party service providers may use both session cookies (which expire once you close the Site and/or Services) and persistent cookies (which stay on your system until you delete them). It is easy to disable or delete Cookies. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you disable or erase cookies, your online experience may be limited. Cookies usually store only Non-personal Information, such as the web pages you have visited, the duration of your browsing, etc. CIS Group of Companies does not control such third-party service providers.

Please note that unless you block the acceptance of cookies, the Site and/or Service will utilize cookies upon your use thereof. If you want to remove previously stored cookies, you can manually delete the cookies at any time. However, this will not prevent the Services from placing further cookies on your device unless and until you adjust your settings as described above. For detailed instructions regarding the blocking of cookies, please refer to your browser ‘help’, ‘tool’ or ‘edit’ section or see http://www.allaboutcookies.org/manage-cookies/. Below are links to instructions regarding the blocking of Cookies on commonly used web-browsers: Chrome, Internet Explorer and Microsoft Edge, Mozilla Firefox, Safari.

It is possible to opt-out of having your browsing activity within the Site and/or Services recorded by performance cookies. Please note that we use Google Analytics as our service provider in order to track Users’ activities on the Site and/or Services, including such services` persistent cookies. Google provides a browser-add on, which allows users to opt out of Google Analytics across all websites, which can be downloaded here.

You hereby agree that we may use your contact details you provided us with (including, without limitation, email address and phone number) for the purpose of providing you commercial and/or non-commercial materials related to our current and/or future products and services. You may withdraw your consent by sending a written notice to CIS Group of Companies email address that appears in the Site or alternatively follow the instructions for removing yourself from the mailing list which are available in the message transmitted to you.

SMS/MMS Text messaging:

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages.

Each message that you send through the Service is stored on our servers. We retain these messages on our servers. CIS Group utilizes servers and services owned by third parties.

Disclosure of your information

We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

• We have your consent.
• We need to enforce our Terms of Service.
• We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures.  If the third party fails to comply with our terms, CIS Group is not accountable in any way for any liability or reimbursement.
• We provide such information to third parties who have entered into non-disclosure agreements with us.
• We provide such information to a company controlled by, or under common control with, CIS Group for any purpose permitted by this Policy.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of CIS Group Terms of Service, or as otherwise required by law.
• We transfer Personal Information about you if CIS Group is, or its assets are, acquired by or merged with another company.
• We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.

Opting in

A mobile user might opt-in by:

Opting out

CIS Group’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” or “Help” for more information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Changes to the Privacy Policy:

The terms of this Privacy Policy will govern the use of the Site and Services and any information collected therein. CIS Group of Companies reserves the right to change this policy at any time, so please revisit this page frequently. We will provide notice of substantial changes of this policy on the homepage of the Site and/or we will send you an email regarding such changes to the email address that you may have provided us with. Such substantial changes will take effect seven (7) days after such notice was provided on our Site or sent by email, whichever is earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Site after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by law and without any prior notice.

For information, questions or notification of errors concerning this Privacy Policy, please send us an email at privacy@cisgroup.net

Last Revised: August  01, 2022