Policyholders expect digital-first, but delivering on their expectations can be costly and complex.
You must determine risk and ensure policy value, but it requires agility, responsiveness, and service that carriers struggle to deliver at cost.
Start the relationship with your policyholder off right while effectively managing risk and increasing policy value.
CIS Group enables you to balance tech and touch for accurate data capture, expert risk analysis, and operational scale that evolves with policy needs.
Determine when you can offer seamless self inspection experience or need boots on the ground, easily and cost-effectively. CIS Group gives you the right blend of tech and touch, where and when you and your policyholder need it.
Provide a seamless, digitally driven experience for new construction, mainstreet, and other low-risk homeowner policies.
Assess risk accurately with hybrid service that blends data capture with field service inspection expertise. For mid- to high-value homes that require interior/exterior assessment, to evaluate systems risk in older dwellings, or when homeowners prefer inspectors capture imagery.
Be more strategic by shifting traditional risk assessment to policies with the highest potential risk or a need for further validation.
Self Inspection |
Hybrid Service |
Traditional Service |
|
| Determine Best Approach | CIS Customer Solution Center | ||
| Inspection using Capture Q | Insured | Insured + Field Inspector | Field Inspector |
| Analysis | Desktop Assessment Team | ||
| Rules-based QA | CIS Technology + QA Personnel | ||
| Assessment & Scoring | Desktop Assessment Team | Field Inspector | |
| Benefit | Most Efficient, Least Obtrusive | Optimal for older homes and moderate complexity | Reliable, Objective Risk Assessment |
Access the tech you need with the touch you want. CIS Group determines your inspection mix through expertise or automation on your behalf in service of your policyholder.
Our in-house communications hub supports clients, claimants, homeowners, borrowers and our nationwide network.
Our web-based app empowers image capture and desktop analysis.
Our expert risk analysis enables decision-making and determines valuations and adjusting.
Our nationwide network of experienced industry experts supports clients and policyholders in the field.
Carriers must deliver on policyholders’ digital demands and the moments of truth that shape customer experience. Their futures hang in the balance. This guide helps insuretech buyers sort through recent tech tools and trends to understand the advantages and potential pitfalls.
We understand insurance is personal. This is why our platform is built to empower human touch with technology.
With our nationwide network of field professionals combined with our remote desktop center, we give you the same trusted platform of inspection precision and claims expertise at scale.
